FREQUENTLY ASKED QUESTIONS
To cancel an order, please have your order number at hand and contact our Customer Service Team at (Number) or via e-mail at firstname.lastname@example.org as soon as possible.
We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it to www.iolijewels.com according to our 30-day money back return policy. We send out the Returns Form with your order packing slip.