Faq

FREQUENTLY ASKED QUESTIONS

Firstly, place the product(s) you wish to buy in your shopping cart by clicking on the "add to cart" button stated below the product image. Then, whenever you're ready to complete your order, click "Continue Checkout" and follow the easy instructions on completing your order. If you have any further questions, please contact our Customer Support Team at (Number) or by e-mail at support@iolijewels.co.
Please do not resubmit your orders before contacting our Customer Support Team at (Number) or by e-mail at support@iolijewels.com and we will be happy to assist you with your order.

To cancel an order, please have your order number at hand and contact our Customer Service Team at (Number) or via e-mail at support@iolijewels.com as soon as possible.

We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it to www.iolijewels.com according to our 30-day money back return policy. We send out the Returns Form with your order packing slip.

Yes, Ioli Jewels will ship all over the world. For full details, please view our Shipping Information section.
We offer Credit Card (Visa, MasterCard & Discover), PayPal & Google Checkout as payments options to complete your order on iolijewels.com.
To check the status of your order, simply click on "My Account" at the top of any iolijewels.com page and go to "My Order History". Alternatively you can always call us at (Number) and our Customer Support Representatives will be pleased to help you. Please have your order number ready, or refer to your order confirmation e-mail.
To track your most recent orders simply click on "My Account" at the top of any Iolijewels.com page and go to "My Order History". This is the easiest and fastest way to get the most current information regarding your Ioli Jewels orders including your order tracking number.
We offer our reseller program to potential wholesale customers who are interested in reselling our line of fine jewelry to their end customers. If you feel you would qualify as a potential wholesale customer, click here to sign up.